Terms of Service

Welcome to BillAI. These Terms of Service ("Terms") govern your access to and use of BillAI's billing infrastructure platform, APIs, documentation, and related services (collectively, the "Services") provided by BillAI Inc. ("BillAI", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1. Definitions

"Account" means a company account created to access BillAI's Services. "Customer Data" means any data, including usage events, customer records, invoices, and billing configurations, that you submit to the Services. "Subscription" means your active plan and billing relationship with BillAI, as defined in your order form or pricing tier selection.

2. Account Registration

To use the Services, you must create an Account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials, including API keys and JWT tokens. You must notify us immediately of any unauthorized use of your Account.

You agree not to share account credentials across organizations or create multiple accounts to circumvent usage limits or pricing tiers.

3. Use of Services

Subject to these Terms, BillAI grants you a non-exclusive, non-transferable, revocable right to access and use the Services during your Subscription period. You agree to use the Services only for lawful purposes and in accordance with our documentation.

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to build a competing billing or metering product
• Circumvent usage limits, rate limits, or access controls
• Submit fraudulent, malicious, or intentionally corrupt data
• Resell access to the Services without written authorization
• Use the Services in a manner that violates applicable laws or regulations

4. Customer Data

You retain all rights to your Customer Data. You grant BillAI a limited license to process, store, and transmit your Customer Data solely to provide the Services. BillAI will not access your Customer Data except as necessary to operate the Services, provide support, or comply with legal obligations.

You are responsible for the accuracy and legality of your Customer Data, including ensuring you have the right to submit customer billing information and usage events to the Services.

5. Pricing and Payment

Fees for the Services are based on your selected pricing tier and usage, as described on our pricing page or in your order form. All fees are quoted in US Dollars unless otherwise specified.

BillAI reserves the right to modify pricing with 30 days' written notice. Continued use of the Services after a pricing change constitutes acceptance of the new pricing. Overdue payments may result in suspension of Services and accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

6. Service Level Agreement

BillAI targets 99.9% uptime for production Services, measured monthly. If BillAI fails to meet this target, you may be eligible for service credits as described in the SLA addendum to your order form. Scheduled maintenance windows, force majeure events, and issues caused by your systems are excluded from uptime calculations.

7. Security

BillAI implements industry-standard security measures, including encryption in transit (TLS 1.2+) and at rest, access controls, audit logging, and regular security assessments. Our infrastructure uses double-entry accounting via TigerBeetle to ensure financial data integrity.

In the event of a security breach affecting your Customer Data, BillAI will notify you within 72 hours and provide reasonable assistance in investigating and mitigating the breach.

8. Intellectual Property

BillAI retains all rights, title, and interest in the Services, including all software, APIs, documentation, and underlying technology. These Terms do not grant you any rights to BillAI's trademarks, logos, or brand assets.

Any feedback, suggestions, or improvements you provide regarding the Services may be used by BillAI without obligation or compensation to you.

9. Third-Party Integrations

The Services integrate with third-party providers including payment processors (Stripe, Braintree, Razorpay, Adyen), tax engines (Avalara), and notification services (AWS SES, SNS, Firebase). Your use of these integrations is subject to the respective third-party terms of service. BillAI is not liable for the availability or performance of third-party services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLAI'S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL BILLAI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA.

11. Indemnification

You agree to indemnify and hold BillAI harmless from any claims, damages, or expenses arising from your use of the Services, your Customer Data, or your violation of these Terms or applicable laws.

12. Termination

Either party may terminate these Terms with 30 days' written notice. BillAI may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or use the Services in a manner that threatens the security or integrity of the platform.

Upon termination, you may request an export of your Customer Data within 30 days. After this period, BillAI may delete your data in accordance with our data retention policies.

13. Modifications

BillAI may update these Terms from time to time. We will notify you of material changes via email or through the Services at least 30 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

15. Contact

If you have questions about these Terms, contact us at legal@billai.com or:

BillAI Inc.
100 Innovation Drive, Suite 500
San Francisco, CA 94105